All your questions answered

This page is intended to answer important and common questions about the minibus services we offer. If there is something not covered within our FAQs that you would like to know, please get in touch, or to read our full booking T&Cs, please click below.

Terms and Conditions

What is the best way to contact Blackpool Minibuses?

We are often out and about on jobs, so usually the best method of contact is via email or through Facebook. These accounts are checked regularly by several staff, and we always aim to provide a quick response. If you prefer the personal touch you can of course always give us a call on 01253 206 205 – our office hours are 9am – 5:30pm Monday to Saturday. If we’re not available to answer, please leave a message and we will get back to you as soon as possible. 

How many passengers can you take?

We have 8-16 seater minibuses, so can carry up to 16 passengers with no luggage, or fewer with luggage. We can also offer a trailer service to allow for extra luggage, meaning more space for people on the bus. If you have more than 16 people in your group, we can run more than one bus but the price will increase to cover the second bus. 

Do you offer self-drive minibus hire?

No, this is not currently a service we can provide. Let us take the stress out of your trip for you; who’d want to be designated driver anyway! 

Do I need to pay a deposit?

Yes, we require a 20% deposit to secure your booking at least 7 days before your initial pick-up. The easiest way to pay is via the link in your confirmation email, or alternatively, you can pay over the phone by debit or credit card. If neither of these options work for you, we will accept a cash payment at our office during our opening hours. 

When do I need to pay the remaining balance by?

You may pay the remaining balance at any time before your journey begins by any of the methods mentioned above. Alternatively, you can pay the remaining balance to the driver in cash before the journey commences. 

Why does my confirmation email mention ‘RedRaw Travel’? Is this a different company?

No, RedRaw is our other more adventurous alter ego. Blackpool Minibuses is a trading name of RedRaw Travel Ltd and all bookings go through the same booking system. Blackpool Minibuses is to RedRaw as Clarke Kent is to Superman! 

Do I need to ring/email to confirm my booking the day before my journey?

No, if you have paid your deposit you only need to contact us if your booking has changed. You should receive a final confirmation of your journey via email from us 48 hours before your journey. 

Can I change my booking after I have paid my deposit?

We try to be as flexible as possible for any changes you need to make to your booking; however this is at our discretion. Please contact us as early as possible to increase the chances of us being able to accommodate your change. We pride ourselves on our customer service, and we are always happy to help. 

How does it work with pick-ups and drop-offs?

The guide price includes one pick-up and one drop-off points in the same area. If you require extra stops we will customise your quote to include these, at often little or no extra cost, but we must know in advance in order to plan our route and timings for other bookings. We operate a fair pricing policy towards additional stops, and will only charge enough to cover the additional time and fuel on the journey.

Why are your prices cheaper than many other companies?

We are a genuine local company, not a broker pretending to be, and our prices reflect this. Whilst not totally brand new, our buses are modern, clean, reliable and comfortable. We care about our customers and want you to return, so we always charge a fair price.

Can we drink alcohol on your minibuses?

Yes, of course. We even have a Bluetooth sound system which you can hook your own music up to; our buses are the perfect way to get your party started. We simply ask that you respect the driver and leave the minibus tidy for the next passengers. 

Can we leave belongings on the minibus?

Usually you will be picked up by the same driver/bus that dropped you off, so feel free to leave your belongings on board but please do confirm this with your driver before the journey. The decision is totally to your driver’s discretion, however we take no responsibility for anything you do leave, and strongly advise against leaving valuables. 

Do you have wheelchair access?

Currently our buses don’t have wheelchair facilities, although this is something we are hoping to add in the future. 

Do you offer tours or multi-day trips?

We will be able to help you with all kinds of journeys, just contact us with your requirements and we’ll do our best to help. We offer Illumination tours and sightseeing trips, as well as a whole range of adventure tours through our holding company RedRaw Travel. To see what we can offer check out www.redrawtravel.com

Do you have an office I can visit to make a booking?

Yes… we are based on Clifton Trade Park, Suite 8, Brinwell Road, Blackpool, FY4 4QU. If you would like to meet any of our staff to pay a deposit or discuss your requirements, you are welcome to drop by. You’ll usually find us there between 9am – 5:00pm Monday – Saturday. 

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